# Support

## PostgreSQL Support 24/7 | Open Source Full Stack Services

Enterprise PostgreSQL & open source support 24/7/365. Full-stack expertise: database, Linux, Python, Ruby, Ansible. EOL support, monitoring & FedRAMP compliance. 

Features  |  Consulting  |  SLA  |  Proactive   
---|---|---|---  
Enterprise Wide 24x7x365  |  ✔️*  |  ✔️  |  ✔️   
Service Level Agreement  |  |  ✔️  |  ✔️   
EOL Support  |  |  |  ✔️   
Postgres and full-stack Professional services  |  ✔️  |  ✔️  |  ✔️   
Monthly Billing Cycle  |  ✔️  |  |   
Quarterly/Annual Billing Cycle  |  |  ✔️  |  ✔️   
Fixed Hourly Rate  |  |  ✔️  |  ✔️   
Priority Response  |  |  ✔️  |  ✔️   
Immunity from after-hours and emergency rates  |  |  ✔️  |  ✔️   
Advanced Monitoring  |  |  |  ✔️   
* subject to afterhours, emergency and holiday rates

### Expect more from your Professional Services and Support provider.

[Contact us today](<https://www.commandprompt.com/contact-us/>)

[Postgres Support](<https://www.commandprompt.com/support/postgres-support/>)

[Postgres Feature Matrix](<https://www.commandprompt.com/support/postgresql-feature-matrix/>)

### Supported Technologies

  * PostgreSQL support, consulting and development including production and [Extended Life Support](<https://www.commandprompt.com/support/support-for-eol-versions-of-postgres/>).
  * Long Term Release Linux distributions such as Rocky, RHEL, Ubuntu LTS etc...
  * Software as Code and automation technologies such as Salt and Ansible Python and Django
  * Architecture and Design using modern techologies such as Ceph, LXD Identity/Auth Services including MFA and Single Sign on Best Practices Architecture and Consulting Infrastructure as Code (Salt/Ansible)



![Existing Partners](/media/images/happy-customer_XuqtprL.height-300.format-webp.webp)

## Existing Partners

Existing clients seeking services may chose from one of the following options:

  * [Login to your client environment](<https://redmine.commandprompt.com/>) an open an issue.
  * Email to your client environment. Ensure the keyword: EMERGENCY is in subject line for emergencies
  * Phone: [+1.503.667.4564](<tel:+1.503.667.4564>)



For detailed instructions please download the emergency procedure linked below.

![New Clients](/media/images/deal_8AppfPU.height-300.format-webp.webp)

## New Clients

Are you tired of being a customer? Would you like to know your vendor is a partner vested in the success of your enterprise? Then Command Prompt is your Open Source and PostgreSQL support company. We have been operating since 1997 and have a partner retention rate that other professional support companies can only dream of.  
  
With Command Prompt as your partner, you will receive **enterprise-wide** , top-tier support services from one of the oldest (and oldest PostgreSQL) Open Source companies in existence. We **do not** charge per instance, per socket, or per database size. We have U.S. and globally distributed staff available to provide a level of support rarely experienced by consumers of Open Source technologies. Our **24x7x365** support offerings grant access to our support engineers whose only purpose is to ensure our clients have unparalleled operational excellence in **up-time, reliability and performance**.

![Initiate Services]()

## Initiate Services

At Command Prompt, Inc., we make it transparent and simple to initiate a partnership. To start, pick one of the following:

  * Email [sales@commandprompt.com](<mailto:sales@commandprompt.com>) with a request
  * [Submit a contact form](</contact-us/>)
  * We are phone call friendly [give us a call!](<tel:+15036674564>)



## SLA

With a Command Prompt SLA, you get a comprehensive and superior support and service offerings throughout the entire Postgres data application and operational lifecycle – from development and proof-of-concept, to QA/test, to deployment and production.  
We combine monitoring, system tuning, and defined SLAs to ensure the security of your data and performance of your systems.

* * *

 **You will receive a range of benefits, such as:**

  * Optional Proactive Support
  * Expert technical support
  * Proactive technical assistance
  * Robust security updates
  * Maintenance updates and upgrades
  * Access to Command Prompt’s Client Support Portal:



Tracking of Support Incidents

Documentation

Knowledge Based Tools

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[View this page online](https://www.commandprompt.com/support/)